Policies
The terms we sell on, how accounts and credit work, how we ship, return and recall, and how we handle information — in plain language, effective October 5, 2026.
Buying from GTDI
Terms and Conditions of Sale
Quotes, orders, minimum order, payment and Net 30, shipping and risk of loss, claims, returns and warranties.
Shipping and Delivery
Where we ship, parcel, LTL and truckload service, freight basis, delivery appointments and receiving.
Returns and Claims
Time limits for damage and shortages, return authorizations, freight, restocking and credits.
Recall Notification
How we notify you when a product we supplied is recalled, and what our notice includes.
Credit Application
Apply for Net 30 terms, with trade and bank references.
Your account and our website
Customer Account Agreement
Eligibility, review, invitations, authorized users, delivery locations, confidentiality of pricing and acceptable use.
Privacy Policy
What we collect, how we use and share it, how long we keep it, and your California privacy rights.
Website Terms of Use
Using gtdi.net, our content, manufacturers’ trademarks and images, and limits on liability.
Accessibility
Our WCAG 2.2 AA standard for the site and portal, and how to report a barrier.
For suppliers
Supplier Terms
Documentation, labeling, lead times, pricing validity, images, samples, payment, and recall cooperation.
Our service commitments
- We review account requests within one business day.
- Every quote is in writing, valid for 30 days unless it states otherwise, with the freight basis, lead time and payment terms.
- Every account has a named representative.
- We tell you before anything changes, and we substitute only with your written approval.
- Documentation on request: SDS, 510(k) records and lot certificates of analysis, where the manufacturer issues them.
- If a product we supplied is recalled, we contact you by phone and email within one business day after we learn of the recall.
- We answer privacy requests within 45 days.
- We never change payment instructions by email.
Questions about a policy? Call 424-832-6485 or email sales@gtdi.net, Monday–Friday, 8 a.m.–5 p.m. Pacific.