How accounts work
Pricing and the full catalog are available to approved business accounts. Our team reviews every request within one business day. Here's who accounts are for, how ordering and payment work, and what to expect from us.
Who accounts are for
Accounts are for businesses and organizations:
- Healthcare: nursing homes and skilled nursing facilities, assisted living, clinics and medical practices, dermatology, dental and specialty practices, home health, hospitals and health systems
- Foodservice and hospitality: restaurants, caterers, hotels and event venues
- Education: schools, colleges and childcare providers
- Offices and facilities: offices, property managers and facility teams
- Industry: manufacturing, warehouse, maintenance and other industrial operations
We don’t open accounts for personal or household purchases.
Why we quote prices for your account
Our prices depend on the product, the quantity, your delivery location and current supplier costs. So we quote them in writing for your account — each quote valid for 30 days unless it states otherwise — instead of posting list prices that wouldn’t fit your order.
The steps
1. Request an account
One page: nine questions about you, your organization and what you buy. Free email addresses are accepted; we verify every organization the same way.
2. We review your request
Your representative confirms your organization and what you need, and may call the number you give us. We review every request within one business day. If we need anything else, we’ll email you.
3. You receive a secure invitation
Approved requests receive an email from GTDI with a link to set your password. The link works for 7 days; if it expires, reply to the email or call us and we’ll send a new one.
4. Browse, quote and order
Sign in to see the full catalog and your account pricing, request quotes, accept them online and set up standing orders — with one named representative throughout.
What your account includes
- The full catalog, with specifications and documents for every product
- Your account pricing, each price with its status and valid-until date
- Quote requests by the case and size, with pallet and truckload orders
- Standing orders on a weekly, every-two-weeks or monthly schedule
- Quote history, and printable quotes you can save as PDF
- Online acceptance of quotes, which we confirm in writing
- All of your delivery locations under one account
- A named representative
Ordering and payment
- Quotes. Every quote is in writing and valid for 30 days unless it states otherwise. It shows the price per case — and per 1,000 gloves for gloves — with the freight basis, estimated lead time and payment terms.
- Minimum order. Our minimum is $500 of merchandise per shipment; smaller orders ship with a $75 delivery fee, in addition to any freight.
- Payment. Card, ACH or wire. Without approved credit, payment is due before shipment; Net 30 is available for approved credit, after a credit application with trade and bank references.
- Order confirmation. Accepting a quote asks us to place the order; we confirm it in writing before anything ships.
- Deliveries. Check every delivery before you sign: note visible damage or a short count on the delivery receipt and tell us within 2 business days; report damage found after unpacking, shortages or wrong items within 5 business days.
- Samples. Available on request for approved accounts, charged at cost unless the supplier provides them.
- Returns. Unopened, undamaged full cases can be returned within 30 days of delivery with a return authorization (RMA). A restocking fee applies only when the supplier charges one, and it’s stated on the RMA; opened cases, special-order products and products marked non-returnable can’t be returned. Details: Returns and claims policy.
- Payment safety. We never change payment instructions by email. If you receive a message asking you to pay a different account, call us at 424-832-6485 before you pay.
How prices are shown in your account
Every price carries one of these labels:
- Firm until {date} — your confirmed account price, valid through that date.
- Indicative — firm price on your quote — an estimate until your representative confirms it in a written quote.
- Expired — request a refresh — past its date; we confirm a current price when you request a quote.
- Quote on request — we price the item when you add it to a quote.
Gloves show the price per case, with the number of gloves in the case, and per 1,000 gloves. Every firm price states its freight and origin basis.
What we’ll ask for after approval
To keep the request short, we ask for these later, only where they apply:
- A billing or accounts-payable contact
- Each delivery location, with receiving details — dock or liftgate, delivery hours, appointment rules
- A tax-exemption or resale certificate, if one applies to your purchases
- A credit application, if you’d like Net 30 terms
- Colleagues to add to your account
For your vendor setup
- Legal name: GTDI
- W-9 and certificate of insurance on request
- Remit-to details on our invoice — call 424-832-6485 to confirm them; we never change them by email
What approval means
An approved account gives you the full catalog and your account pricing. Credit terms, tax exemption and each order are confirmed separately, in writing. Approval isn’t:
- credit or payment terms
- tax-exempt status
- a price guarantee beyond each quote’s valid-until date
- acceptance of an order — every order is confirmed in writing
Our service commitments
- We review account requests within one business day.
- Every quote is in writing, valid for 30 days unless it states otherwise, with the freight basis, lead time and payment terms.
- Every account has a named representative.
- We tell you before anything changes, and we substitute only with your written approval.
- Documentation on request: SDS, 510(k) records and lot certificates of analysis, where the manufacturer issues them.
- If a product we supplied is recalled, we contact you by phone and email within one business day after we learn of the recall.
- We answer privacy requests within 45 days.
- We never change payment instructions by email.
Questions
Can I see prices before I apply?
Product pages show each manufacturer’s specifications and documents. Pricing is quoted in writing for approved accounts — use “Request a quote” on any product and we’ll start your account request with that product filled in.
We’re a restaurant (or a school, office or warehouse). Can we have an account?
Yes. Accounts are for businesses and organizations in healthcare and beyond. Request an account and tell us what you use today.
Do you accept free email addresses?
Yes. We verify every organization the same way; a work email can make verification quicker.
How long does review take?
We review every request within one business day. If we need more information, we’ll email you.
Is there a minimum order?
Our minimum is $500 of merchandise per shipment; smaller orders ship with a $75 delivery fee, in addition to any freight. Every quote states the freight basis and estimated lead time.
How can we pay?
By card, ACH or wire. Without approved credit, payment is due before shipment; Net 30 is available for approved credit, after a credit application with trade and bank references.
Can we try a product before we order?
Yes. Approved accounts can request samples, charged at cost unless the supplier provides them. Unopened, undamaged cases can also be returned within 30 days of delivery with a return authorization.
We have several facilities.
One account covers your whole organization, with as many delivery locations as you need. Your representative sets up each location, and every quote names the location it ships to.
Can a colleague get access?
Yes. Ask your representative. After we verify your colleague, we add them to your account, and they see the same prices and quotes.
Do you deliver to my area?
We ship nationwide. Tell us your delivery ZIP code in your request; every quote states the freight basis and estimated lead time for your location.
Can we set up a standing order?
Yes. On any quote request, choose weekly, every two weeks or monthly, and we confirm the schedule on your quote.
How do I place an order?
Request a quote in your account, accept it, and we confirm your order in writing. Your representative can also take orders by phone or email and confirm them the same way.
We buy through a prime vendor or a group purchasing organization. Can we still buy from GTDI?
Yes. We quote line by line, so you can buy exactly what you need from us — a backordered size, a second source, or a product your contract doesn’t cover. Your agreement decides how purchases outside it count toward any commitment.
What if my request isn’t approved?
We’ll tell you by email, and you’re welcome to call us to talk it through.
Who you’ll work with
GTDI is an established distributor of PPE, medical, janitorial and facility supplies — more than ten years in business, hundreds of millions of dollars of products supplied to thousands of customers, a team of more than 50, headquartered in Los Angeles and shipping nationwide.
First contact: the GTDI accounts team · 424-832-6485 · sales@gtdi.net · Mon–Fri, 8 a.m.–5 p.m. PT
Request an account
One page, nine questions. We review every request within one business day.